Terms & Conditions

These Terms & Conditions govern your use of the Joe Knows Group website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.

Business Name: Joe Knows Group Pty Ltd
ABN: 52 683 678 113
Phone: 0402 742 245
Email: info@joeknows.com.au

1. General
We operate this website and provide products subject to these Terms & Conditions. We may update these Terms & Conditions from time to time without prior notice. The latest version will be available on this website.

2. Products and Availability
All products listed on this website are subject to availability.

We reserve the right to:

Limit quantities
Discontinue products
Correct errors in pricing, product information, specifications, or descriptions
Refuse or cancel orders where necessary
Product images are for illustrative purposes only. Product packaging, accessories, specifications, and inclusions may vary depending on model, batch, or manufacturer update.

3. Pricing
All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

We reserve the right to change pricing, promotions, discounts, or product availability at any time without prior notice.

4. Orders
By placing an order, you agree that:

The information you provide is accurate and complete
You are authorised to use the selected payment method
You have reviewed the product details before completing your purchase
We reserve the right to cancel or refuse any order, including but not limited to cases of suspected fraud, stock errors, payment issues, incorrect pricing, or incorrect product information.

5. Payment
Payments are processed securely through third-party payment providers, which may include Stripe, PayPal, Square, or other payment services made available at checkout.

We do not store full credit card details on our website.

6. Pick up / Item Collection
All orders are to be picked up from our local workshop in Piara Waters, Western Australia
You must make a prior appointment to make sure your item is ready for a pick up.

7. Limitation of Liability
To the extent permitted by law, we are not liable for:

Indirect or consequential loss
Loss of income, business, data, or opportunity
Loss arising from misuse or incorrect installation of products
Vehicle damage caused by improper installation or use
Courier delays or delivery issues outside our control

Nothing in these Terms & Conditions limits your rights under Australian Consumer Law.

8. Returns and Refunds
Returns and refunds are handled in accordance with our Refund & Returns Policy.

We comply with the Australian Consumer Law. Nothing in these Terms & Conditions excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

9. Privacy
Your use of this website is also governed by our Privacy Policy.

10. Governing Law
These Terms & Conditions are governed by the laws of Western Australia , Australia.

Nothing in this section affects any mandatory rights you may have under Australian Consumer Law.