Refund Policy

Unopened products may be returned within 14 days of receipt for a full refund. Opened products may be returned within 7 days subject to a 20% restocking fee, provided original packaging is intact. Faulty products are covered under the manufacturere's warranty provided at the time of sales.

Service Bookings — Cancellation & Refund Policy

1. Booking Deposit. To secure your booking, a deposit is required at the time of reservation. This deposit covers upfront preparation and allocates a dedicated time slot for your service. The deposit amount will be fully credited toward your total bill upon completion of the service.

2. Cancellation and Rescheduling Terms. We understand that plans can change. However, to manage our schedule and material preparation effectively, the following terms apply based on when you notify us (during standard business hours):

• More than 48 hours before the scheduled appointment: You may reschedule or cancel your booking with a 100% full refund of your deposit.

• Between 24 and 48 hours before the scheduled appointment: Cancellations or major rescheduling will incur a fee equal to 50% of your deposit (or a 50% refund will be issued).

• Less than 24 hours before the appointment or No-Show: The deposit is strictly non-refundable. This is to cover the cost of reserved materials, allocated labor, and the lost opportunity of the time slot.

3. Weather and Exceptional Circumstances. Services such as window tinting are highly dependent on specific environmental conditions. If severe weather or unforeseen technical issues on our end make it impossible to perform the service safely and at our highest standard, we will contact you to reschedule at no extra cost, or issue a full refund of your deposit.

4. Refund Processing. Approved refunds will be automatically processed back to the original payment method via our Square payment system. Please allow 7 to 10 business days for the funds to appear in your account, depending on your banking institution.