Privacy Policy

Joe Knows Group Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information.

1. Information We Collect
We may collect the following types of personal information:

Name
Email address
Phone number
Billing and shipping address
Order and transaction details
Payment information (processed securely by third-party providers)
IP address and device/browser information

2. How We Collect Information
We collect personal information when you:

Place an order on our website
Create an account
Contact us via forms, email, or live chat
Subscribe to marketing communications
Browse our website (via cookies and analytics tools)

3. How We Use Your Information
We use your information to:

Process and fulfil orders
Provide customer support
Communicate order updates
Improve our website and services
Prevent fraud and ensure security
Send marketing communications (only if you opt in)

4. Payment Processing

Payments are securely processed via third-party providers including Stripe, PayPal, and Square.
We do not store full credit card details on our servers.

5. Disclosure of Information
We may disclose your information to:

Payment providers
Shipping and logistics partners
IT service providers (hosting, analytics, email services)
Legal or regulatory authorities when required

6. Cookies and Tracking
We use cookies and similar technologies to:

Enhance user experience
Analyse website traffic
Enable shopping cart functionality
Support marketing and advertising
You can control cookies through your browser settings.

7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including:

SSL encryption
Secure hosting environments
Access controls

8. Access and Correction
You may request access to or correction of your personal information by contacting us.

9. Marketing Communications
You will only receive marketing communications if you have opted in. You can unsubscribe at any time using the link in our emails.

10. International Data Transfers
Some of our service providers may store or process data overseas. We take reasonable steps to ensure your data is handled securely.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:

Joe Knows Group Pty Ltd
ABN: 52 683 678 113
0402 742 245
info@joeknows.com.au

12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.